Contact Us
Contact Us
Contact NcGhiak™ for product questions, order updates, shipping concerns, return requests, refunds, damaged or incorrect products, and other store-related support.
Last updated: September 1, 2026
General Customer Support
Email service@ncghiak.com for product, order, shipping, return, refund, payment, privacy, or other customer-service questions.
For an existing purchase, include your order number and the email address used at checkout.
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST.
Orders, Shipping & Tracking
Most in-stock orders are processed within 1–3 business days after payment authorization. For standard delivery to supported destinations in the United States, estimated carrier transit is generally 5–12 business days after dispatch.
If tracking has not updated for an extended period, a shipment appears lost, or a package marked delivered cannot be located after reasonable checks, contact us with the order number and any available tracking information.
Return Requests & Product Issues
Eligible products may be returned within 30 calendar days after confirmed delivery. Before sending anything back, email service@ncghiak.com with your order number, the item involved, the reason for the return, and relevant photos or videos where necessary.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us as soon as reasonably possible. Where possible, we recommend reporting the issue within 7 days after delivery. This recommended reporting period does not reduce the 30-day return window or limit rights available under applicable law.
Refunds & Order Changes
After an approved return is received, we generally aim to complete inspection within 5 business days. Approved refunds are generally processed to the original payment method within 5–10 business days after the returned product has been received, inspected, and approved. The payment provider may require additional posting time.
For cancellation or order-change requests, contact us as soon as possible and preferably within 12 hours after purchase. Requests cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun. No cancellation fee is charged for an order successfully canceled before fulfillment.