NcGhiak™ is owned and operated by Hefei Hongyun Technology Co., Ltd.

Business Address: Room 715, Boyuefu Commercial Building (Above-Ground Section), No. 3388 Guzhen Road, Silihe Subdistrict, Luyang District, Hefei, Anhui, China
Customer Support: service@ncghiak.com

Orders are normally processed within 1–3 business days after payment confirmation. Processing time is separate from carrier transit time.

For standard shipping to supported destinations in the United States, estimated transit is generally 5–12 business days after dispatch. Actual timing may vary because of destination, carrier operations, weather, customs procedures where applicable, seasonal volume, or other transportation circumstances.

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled through our own operations or designated fulfillment partners. The physical shipping origin may differ from the business registration address.

Once an order has been dispatched, available tracking information will normally be provided by email or through the applicable order-tracking method.

If tracking has not updated for an extended period, the shipment appears lost, or a package marked delivered cannot be located after reasonable checks, contact service@ncghiak.com with your order number. We will review the available shipment information and work with the relevant carrier or fulfillment provider where appropriate.

Eligible products may be returned within 30 calendar days after confirmed delivery.

Email service@ncghiak.com before sending an item back. Include your order number, the item, the reason for return, and relevant photos or videos where necessary. Once approved, Customer Care will provide the correct return warehouse address and instructions.

For preference-based returns, customers are generally responsible for return shipping. If a damaged, defective, incorrect, incomplete, or materially misdescribed item is confirmed, an appropriate solution will be provided without requiring the customer to bear the reasonable return cost caused by that qualifying issue. No separate restocking fee is charged for approved eligible returns.

After an approved returned item is received, inspection is generally completed within 5 business days. Approved refunds are generally processed to the original payment method within 5–10 business days after the returned product has been received, inspected, and approved. A bank, card issuer, or payment provider may require additional posting time.

Contact service@ncghiak.com as soon as possible. We recommend submitting requests within 12 hours after purchase whenever possible. Requests received later may still be reviewed if fulfillment has not begun, but changes cannot be guaranteed once processing or shipment preparation is underway. No cancellation fee is charged for an order successfully canceled before fulfillment.

Email: service@ncghiak.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST.